Cancellation and Refund Policy
Because fireworks are hazardous, combustible goods, our cancellation
and return terms are carefully defined to ensure customer safety,
product quality and secure handling. Please read the following policy
carefully before placing your order with CRACKERS1.
Cancellation of an Order
All orders placed through our website are treated as confirmed orders.
Please review your products, quantities, prices and delivery details
carefully before completing your order.
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You may request cancellation or changes to your order before the
order is packed for dispatch.
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Once an order has started packing, cancellation or changes to the
order may not be accepted.
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Once an order has been packed or dispatched, it cannot be cancelled
or refused at the time of delivery.
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Customers are requested to inspect their order as soon as it is
received.
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If you have a genuine issue with your order, please contact
CRACKERS1 with the order details and appropriate
photographs or videos so that we can review the issue and provide
an appropriate solution.
Damaged, Defective or Wrong Items
We take care when packing every order. However, during handling,
transportation or delivery, the outer packaging or some fireworks
may occasionally get damaged.
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Please check your order carefully when it is delivered and report
any issue as soon as possible.
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If you receive any damage, defect or incorrect item, please contact
us with photographs or videos of the item and its packaging.
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Any complaint should preferably be reported within
24 hours of delivery.
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We will review genuine concerns and provide an appropriate
resolution based on the circumstances.
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Replacement or other resolution will be considered only where
applicable.
Important: Please Inspect Your Order
Please inspect your order before the product is opened, used or
discarded. Once a fireworks item has been used or disposed of,
it may not be possible to investigate or verify the issue.
Minor external packaging marks, dents or damage caused during
transportation may not affect the product itself and may not qualify
for replacement.
Why We Cannot Accept Returns
Fireworks are specially packed and handled products. Once an order
has been packed, dispatched or delivered, we generally cannot accept
returns due to safety, storage and transportation considerations.
For this reason:
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We do not accept returns or exchanges due to a change of mind
after an order has been confirmed.
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We cannot accept returns of fireworks that have been opened,
used or damaged after delivery.
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Free gifts or promotional items, where applicable, are part of
the promotional offer and cannot be returned separately.
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Genuine issues should be reported to CRACKERS1 as soon as possible
after delivery.
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Complaints reported after the applicable reporting period may not
be eligible for replacement or other resolution.
Refund Policy
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Refunds are not applicable for orders that have been successfully
delivered and accepted by the customer.
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Where a refund is approved by CRACKERS1, the applicable refund
amount will be processed through the appropriate payment method.
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Refund processing time may vary depending on the payment method
and banking/payment service provider.
Contact Us
If you have any questions regarding cancellation, damaged products,
incorrect products or refunds, please contact us with your order
details.
CRACKERS1
Mobile:
9551944419
